|
|
|
| FREQUENTLY ASKED QUESTIONS |
| How do I receive the pin numbers? |
| You will be given the pin number(s) instantly in three different ways. Right after your credit card is processed and approved, we will print the pin number(s) in the browser. We will also send you an email with the pin number(s). On top of that, you can view the pin number(s) of every card purchased for the last 30 days from your "My Account" page. |
| I lost the pin number and I am a register member. How can retrieve it? |
| If you loose the pin number of any purchased phone card, don't be worried. We store every transaction for the last 30 days. Just go to your "My Account" page and you can view the pin number(s) of any purchased phone card(s) using your user id. |
| What should I do if I forget my password? |
| You can take advantage of our automated "forget password" feature. Just click any forget password button and follow the instructions. Your password will be e-mailed to you instantly. |
| What information do I need to provide to create an account? |
| We take only a few personal information (i.e. name, address, email, and phone number) required for credit card processing. Your personal information will not be used for any purpose other than credit card processing, GUARENTEED. |
| Who have access to my personal information? |
| Nobody but us have access to your personal information. While purchasing a phone card your personal information will be provided to your credit card company for processing and validation purposes. Other than that, your information WILL NOT BE shared or sold to anyone else. |
| Can I change/modify my personal information? |
| Yes. Just go to your "My Account" page and make any necessary changes. |
| Can I change/modify my password? |
| Yes. Same way as modifying personal information. Just go to your "My Account" page and make any necessary changes. |
| Is there any age restriction? |
| Yes. Minors under 18 years of age should not be using services of CallSrilanka.com without supervision of parent or guardians. Since we do not have any safeguard to prevent minors from visiting our site, we rely on parents/guardians for their supervision. |
| What kind of credit/debit card can I use to purchase a phone card? |
| We accept Visa, MasterCard, and American Express credit cards. We also accept Debit cards if they have Visa, MasterCard, or American Express seal on them. Make sure to use your debit card just like a credit card. You do not need to provide the pin number for the debit card. |
| How can I be sure about the security of my credit card information? |
| The security of your credit card information is the first priority of CallSrilanka.com. We use highest industry standard Secure Socket Layer (SSL) encryptions from industry leader GeoTrust to protect your security as we take this matter very seriously. The page you enter your credit card information is entirely Secure and every information in and out from that page is encrypted. So your credit card information is completely safe with CallSrilanka.com. to verify our status with GeoTrust. |
|
|
|
|
|
Access Asia
